Credit Memos
- Heidi Adams
Overview
Use the Credit Memos window to record credits applied to a customer account, apply credits to charges, and review invoice and payment history.
Interact must be registered to utilize the Pro features of the software.
Recording a Credit Memo
To receive a payment select Accounting | Credit Memos. The credit memos window appears.
Charges
The Charges tab will list all unpaid charges like invoices and finance charges.
To view the original invoice and reprint it if necessary, click the 
View button to the right of the invoice.
Credits
Use the Credits tab to enter a credit, view undistributed receipts and credits, and view distributed receipts and credits.
To enter a credit, enter the amount of the credit, enter a Comment if desired, change the date if needed, and click the 
Save Credit button.
Undistributed Receipts and Credits
The credit appears in the Undistributed receipts and credits tab.
The Print button can be used to print a copy of the credit or receipt to be handed or mailed to the customer.
Apply Payments and Credits
Apply existing payments and credits
To apply a payment or credit to a charge (invoice or finance charge) click the Apply Payments and Credits tab. A window similar to the following will appear.
This window will list all undistributed Payments and Credits and all unpaid Charges.
To apply an existing payment or credit to an existing charge, use the check box to select which payments to Apply. Then place a check in the box to select which charges to Pay.
Click the 
Apply Selected Payments button to complete the process.
Create credit from invoices
Use the Create credit from invoices tab to generate a credit in the same amount as the invoice.
Date Selection
This is the only area of Receive Payments where the date must be entered before selecting the charges. If charges are selected before the date is changed the charges will be unselected when the date is changed. If this happens, simply reselect the charges to be paid.
Click the 
Pay Selected Invoices button to create a credit and distribute it to the selected invoices.
Auto Distribute
Use the 
Auto Distribute button to automatically distribute payments and credits to unpaid charges. The auto distribute feature will distribute payments and credits, oldest to newest, to unpaid charges, oldest to newest.
This is a great feature to use when multiple payments and credits need to be applied to multiple charges.
Credits
Distributed Receipts and Credits
To view receipts and credits that have been distributed to charges click the Distributed receipts and credits tab. A window similar to the following will appear.
Go to Reverse Credit Memos to learn more about reversing a payment.
Activity
Click the Activity tab to review accounting related activity for the selected account. The View drop-down provides different date range filters.
