Void and Clone Cash Sale Transactions

A cash sale is a transaction paid for at the time of transaction. These transactions are paid using cash, check, or credit/debit cards. Cash sales cannot be edited. They must be voided. Voided cash transactions can be cloned and made available for editing. 

Use the following steps to void and close a transaction.

Open the Transaction Criteria window by clicking Quick Scan from the main menu or select Maintain | Transactions. 

A window similar to the following will appear.

Enter the criteria needed to find only the transactions that need to be recalculated. 

The following example will search for all transactions meeting the following criteria:

• Date Range - 9/1/2024 to 9/1/2025 

Click the  Search button to find the transactions that meet the search criteria. Select the ticket to be voided and click the Edit Selected button.

The transaction details appear, similar to the following.

Void Ticket

To simply void the transaction, click the Void Ticket button.

Void and Clone

To void the transaction and create a copy for editing, click the  Void and Clone Ticket button.

Enter a reason the transaction is being voided. Click the OK button to continue. 

Use the Options section to select the date for the cloned ticket (typically the original transaction date). To clear all note fields, uncheck the Clone notes from original ticket box.

Click the  Clone Transaction button.

The transaction is created and placed on hold. The new ticket number will appear in the green message bar.

Select Weigh. The new ticket will appear in the Open Transaction list. 

Select the ticket from the Open Transactions list. Make changes, collect payment, and complete the transaction.