Electronic Credit Card - PAX Reader Transaction Processing

Transactions

Process a transaction from the Weigh form in the normal manner. Click the Complete Ticket button. The Process Ticket Payment window appears and looks similar to the following. To process a payment using a credit/debit card, select the Electronic Credit Card radio button.

 Click the  Close Ticket and Print button.

The Process Credit Card Payment window appears.

Click the Process Charge button. Interact opens the port to the credit card reader and attempts to send the charge information.

The reader will display a message to Please Enter Card Number. Insert, tap, or swipe the card to process the payment. The card number can also be entered manually using the touch screen or keypad available on the reader.

Continue following the prompts on the PAX reader to process the payment.

The Interact Process Credit Card Payment window will also display a message when the process has completed successfully. Click the  Finish button to continue.

Using the Cancel button

The Cancel button should be used with caution. The button will be disabled at certain times to help ensure proper communication with the processing company.

Once the operator presses the  Process Charge button, the Cancel button is disabled. The button will become available again after 30 seconds if a card is not presented (inserted, tapped, or swiped), the PAX A35 cannot read a card that was presented, or there is a communications issue. It is safe to press the Cancel button at this time to start the payment process over.

Once a card is presented the Cancel button will remain disabled for 20 seconds to allow time for processing the card.

In the event it takes more than 20 seconds to process the transaction, DO NOT press the Cancel button until the message DENIED appears.

Cancel button is clicked while credit/debit card it processed and approved.

There is a small period of time when a card is inserted into the reader and when the reader send the "authorizing" message to Interact that will disable the Cancel button. The Cancel button can be clicked during this time. If this happens the cancel command is ignored, and the transaction completed. The processing window display will include a message that the payment cannot be canceled at this time. Cancel not Ready.

Click the  Finish button to complete the transaction.

If the transaction is incorrect follow procedures to void the transaction, apply a credit to the customer's credit card through the Heartland on-line application, and generate a new transaction.

Voiding Credit Card Transactions

Credit Card transactions cannot be edited because the credit card has already been processed and the fee charged to the customer's credit card. It is possible to void the transaction. If a transaction paid by credit card is incorrect, the transaction can be voided.

HOWEVER, Interact does not process a credit to the customer's credit card company. The credit MUST be processed through the Heartland on-line application.