Support Information

Owned by Heidi Adams
Last updated: Jan 17, 2023
1 min read

Support Information

The About window contains the Logout button, login details, database connection information, a link to the log file, and a to start AWS QuickSupport. 

To open the About window select Dashboard from the Menu and click the About button. OR click the arrow  next to the logged in username.

A window similar to the following will appear.

To connect with an AWS representative for support

  1. Call (715.726.0691) or email (support@awsys.com) AWS to connect with a Systems Integration Specialist. Leave a detailed message. A technician will contact you within 24 - 48 hours. Be specific, if the issue is urgent and requires an immediate call back, be sure this information is included in the message. 
  2. If the SI technician needs to connect to your computer, they will have you click the Support button then click the AWS QUICKSUPPORT button from the pull-out menu.
  3. The SI technician will walk you through any other information needed to connect to your computer.

If the AWS QUICKSUPPORT button does not work, the SI technician may have you try to run the connection from our web site. Click here to download the link from our AWS web site.