Reverse Credit Memos

Reverse Credit Memos

Credit memos that have been distributed to a charge (invoice or finance charge) can no longer be edited. They must be reversed and changes applied back to the account.

To reverse a credit memo from the Credits tab click the Distributed Receipts and Credits tab.

Click the  Reverse button to the right of the credit memo to be reversed. A flyout window similar to the following will appear.

Select the invoice or invoices the credit memo was applied to.

To reverse both the invoice and the credit memo click the  Reverse button.

A message indicating the reversal was successful will appear.

Click OK to continue.

The original credit memo appears in the Undistributed Receipts and Credits tab and the invoice appears in the Charges tab.

To reverse the credit memo at the same time, also place a check in the Reverse the entire receipt by setting its value to $0.00 box.

When the  Reverse button is clicked the credit memo is restored and the amount set to $0.00 at the same time. It will not appear in the Undistributed Receipts and Credits list. It will appear in the Distributed Receipts and Credits list as a $0.00 payment.

The invoice appears in the Charges tab.

Over Payments

Once any portion of a credit has been applied to an invoice it can no longer be edited. When an over credit occurs, and the remaining credit will NOT be distributed to future charges it can be reversed. The following is an example of a credit memo that exceeded the amount of the invoice. 

To reverse only the additional amount ($73.53 for our example) click the Reverse button.

Place a check in the Reverse only the undistributed part box and click the  Reverse button. The additional part of the credit memo is reversed and cleared from account activity.