Electronic Credit Card - UIC Bezel 8 Transaction Processing

Transactions

Process a transaction from the Weigh form in the normal manner. Click the Complete Ticket button. The Process Ticket Payment window appears and looks similar to the following. To process a payment using a credit/debit card, select the Electronic Credit Card radio button.

 Click the  Close Ticket and Print button.

The Process Credit Card Payment window appears.

Click the Process Charge button. Interact opens the port to the credit card reader and attempts to send the charge information. When Interact is able to communicate with the reader the first line will display the ticket number and charge amount. An error message will be displayed when Interact is unable to communicate with the reader.

The credit card reader will display the message 'Please Insert, Tap, or Swipe Card'. At this time the customer or scale operator may insert, tap, or swipe the credit/debit card.

When the card is presented the card reader will display the message DO NOT REMOVE CARD. After a successful read, the card reader will display the message AUTHORIZING YOU MAY REMOVE CARD.

The Interact Process Credit Card Payment window will also display a message when the process has completed successfully. Click the  Finish button to continue.

Normal card processing takes 15 – 20 seconds.

Using the Cancel button

The Cancel button should be used with caution. The button will be disabled at certain times to help ensure proper communication with the processing company.

Once the operator presses the Process Charge button, the Cancel button is disabled. The message "PLEASE PRESENT CARD" will be displayed in the Process Ticket Payment window. The button will become available again after 5 seconds if a card is not presented (inserted, tapped, or swiped), the Bezel 8 cannot read a card that was presented, or there is a communications issue. It is safe to press the Cancel button at this time to start the payment process over.

Once a card is presented the Cancel button will remain disabled for 20 seconds to allow time for processing the card.

In the event it takes more than 20 seconds to process the transaction, DO NOT press the Cancel button until the message DENIED appears.

Cancel button is clicked while credit/debit card is processed and approved

There is a small period of time when a card is inserted into the reader and when the reader sends the "authorizing" message to Interact that will disable the Cancel button. The Cancel button can be clicked during this time. If this happens the cancel command is ignored and the transaction completed. The processing window will display include a message that the payment cannot be canceled at this time. Cancel not Ready.

Click the  Finish button to complete the transaction.

If the transaction is incorrect follow procedures to void the transaction, apply a credit to the customer's credit card through the Heartland on-line application, and generate a new transaction.