Electronic Credit Card - Verifone Reader Transaction Processing

Owned by Heidi Adams
Last updated: Sept 20, 2024
4 min read

Transactions

Process a transaction from the Weigh form in the normal manner. Click the Complete Ticket button. The Process Ticket Payment window appears and looks similar to the following. To process a payment using a credit/debit card, select the Electronic Credit Card radio button.


 Click the  Close Ticket and Print button.

The Process Credit Card Payment window appears.


The card number can also be entered manually using the touch screen or keypad available on the reader. Go to the Manual Key Entry section of this document for more information.
Click the  Process Charge button. Interact opens the port to the credit card reader and attempts to send the charge information.

The reader will display a message Beginning credit card charge. Insert, tap, or swipe the card to process the payment. 

Continue following the prompts on the reader to process the payment.

The Interact Process Credit Card Payment window will also display a message when the process has completed successfully.

Click the  Finish button to continue.

Using the Cancel button

To cancel the credit card payment process before the card is presented to the reader click the  Cancel button in the Process Credit Card Payment window. Interact automatically places the transaction on hold. To complete the transaction, select the ticket from the Open Transactions list and click the Complete Ticket button.

To cancel the credit card payment process after the card is presented to the reader press the red X on the reader. The following message will appear.

Click the  Cancel button to return to the weigh form to select a different form of payment. Interact automatically places the transaction on hold. To complete the transaction, select the ticket from the Open Transactions list and click the Complete Ticket button.

Click the Process Charge button to initiate the reader to read another card. 

Stored Credit Card Cash Transactions

During a cash transaction the scale operator can offer to store credit card information. Storing credit card information allows the customer to process cash transactions without presenting their credit card.

Storing the first credit card

When enabled a window similar to the following will appear after the scale operator selects Close and Print Ticket or Close Ticket (Don't Print).

Click the Request permission to store token for card button. An agreement message appears on the credit card reader. Once the customer reads though the agreement they can choose OK to accept or Cancel to decline. The Process Credit Card Payment window will display the following message when the customer accepts the agreement.

Click the Process Charge button to initiate the reader and complete the transaction.

Click the  Finish button to continue

Storing more than one card for an account

To store additional cards for an account, uncheck the "Use Stored Token" box.

Click the Request permission to store token for card button to prompt the customer to agree to the terms and present another card. A drop-down list will be available when more than one credit card is stored for an account. 

Preventing an account from storing credit card information

To prevent credit cards from being stored with an account select Maintain | Accounts. Select the account (Cash for our example). Select the Terms tab and check the box "Do Not Allow Credit Cards to be Stored". 

Click the Save Changes Save Changes button to save changes and continue.

Voiding Credit Card Transactions

Transactions paid with a Credit/Debit Card cannot be edited once the card has been processed and the fee charged to the customer's credit card. The transaction can be voided when a transaction paid by credit card is incorrect. When using ValPay as the credit card processing company with a Verifone reader, Interact will process the refund to the customer's credit card. The transaction must be voided on a PC that also has a credit card reader attached. It does not have to be voided on the same PC it was created on.

Miscellaneous Non- Transaction based Charges

Interact can process credit/debit card payments that are not related to Interact tickets or charges. Select Utilities | Misc C.C. Charge.

Manual Key Entry

The ability to manually enter credit card information using the reader keypad must be enabled through Interact licensing registration. Contact AWS to update the Interact license to enable the manual key entry option.

Manual Card Entry (MKE/MOTO)

The ability to enter credit card information using the reader keypad must be activated through Interact licensing. Two options are available. 

  • Adyen - MKE (Manual Key Entry)

Manual key entry (MKE) involves manually typing the details from a card on the payment terminal when the payment terminal fails to obtain the details from the card's chip or magnetic stripe.

  • Adyen - MOTO (Mail Order Telephone Order)

A Mail Order/Telephone Order (MOTO) transaction is a 'card-not-present' transaction where the shopper provides payment details by mail, fax, or telephone. This option is enabled by Adyen payment processor (not ValPay). The merchant needs to be PCI DSS compliant in order to use MOTO, Adyen will request PCI documentation from the end user.

When the card number is entered manually the device may also prompt for the following:

  • Expiration month and year
  • Three-digit CID or CVV code
  • Signature

When enabled an additional check box appears in the Process Credit Card Payment window similar to the following.

Click the Require Manual Key Entry box. Click the Process Charge button to process the credit/debit card transaction.

Follow the prompts on the reader to finish processing the payment.

Related Links

Table of Contents